Monday Peeve, 12.15.08

Posted on Dec 15, 2008 03:01:34 PM

Beat the Monday blues by being petty with me. Either leave your answer as a comment or link to your blog.

Today’s Theme: Customer Service Woes

Most of us have had a customer service related position at some point in our lives.  I realize this topic could probably be a series, but name one time someone gave you a stupid complaint. How did you respond?

Here’s my most recent: Someone wrote a passionate letter to the generic management email listed on my company’s website.  They were fuming because they visited an online news site that we were advertising on,  and in the comment section of a news story, someone had posted an offensive comment. Our banner happened to randomly appear beside that comment, so naturally this dimwit thought WE endorsed the USER’S comment. She said we were guilty by association, and that she would forever asccosiate our brand with the horrible pain it caused her to read the comment. AND she would discourage her friends and family from ever associating with us.

Wow. It was so hard not to be condescending in my response, but I politely explained the banner rotation process, and pointed out to her that the website had already deleted the offensive comment.